diddi dance Class Terms & Conditions
Your contract
All our classes are operated by franchisees of diddi dance (Franchising) Limited (“diddi dance”). The contract for the class is between you and the relevant franchisee named on your registration form (“we or us”). We reserve the right to amend these terms and conditions at any time without notice.
Under the Contracts (Rights of Third Parties) Act 1999, diddi dance shall have the right to enforce our rights under the contract between us as if it was a party to that contract.
Booking
Our courses run throughout the year in accordance with our published term dates. All term dates and details are available on our website: www.diddidance.com
When signing up to a diddi dance class, details of the courses you are booked into, the dates and times and the venue are clearly displayed on our website.
Towards the end of each term we send you details on how to rebook either by email or text message. This will include the URL of the parent login page where next class details on the venue, dates and times of the course during the next term and the cost of the course.
You will receive an order confirmation once your account has been debited or your payment has been received. You are always welcome to phone us at the office should you be unsure of any details. Your statutory rights are not affected.
Fees
Fees are payable for a period of a half term classes in advance and will be charged at the price published or advised to you at the time of your booking (plus VAT where applicable). Fees are payable in full through our online booking system prior to the start of the first class. Cash or cheque payments may be acceptable for holiday sessions only, please check with your local franchisee. Our fees may change from time to time.
Changing Class Times and Venues
As time progresses you may find your class size reducing (as parents return to work etc.). Once a class has become too small to function properly we will need to merge it with another. We try to keep class times as similar as possible but unfortunately cannot always guarantee this. If the merger of your class with another results in a change of your class dates, times or venue, we will endeavour to give you as much notice as possible.
Should you need to swap classes we’ll do our utmost to accommodate you, but unfortunately cannot guarantee it.
Refunds and Cancellations
Although the right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to diddi dance, when you first become a diddi dance client, you may cancel your contract with diddi dance within 7 days of your booking date and we will refund your money. We will issue a refund minus a minimum £10 cancellation charge.
As a new diddi dance client you may also cancel your booking at any time up to the commencement of your second class, diddi dance will refund the unused balance of your course fees minus a minimum £10 cancellation charge. Thereafter, diddi dance is under no obligation to refund any part of the course fee.
Diddi dance is under no obligation to refund or transfer your money in the event that you are unable to attend part of or the entire course, unless otherwise specified above. We regret that we cannot guarantee to offer an alternative for missed lessons, however we will try if availability exists.
In the instance that a class venue cannot be used in the short term, we will endeavour, where possible, to re-schedule your lesson. In this instance diddi dance is not responsible for any travel expenses incurred. In the event of us having to cancel a lesson we will reschedule the lesson in the first instance. Where this is not possible we will issue a refund within 5 working days of the end of the term.
Where a class venue is not available on a longer term basis (in excess of one week), on grounds outside our control, then we cannot be responsible for providing any further lessons to you during that time.
If this occurs, and in the event that it is not possible to reschedule the classes, we will either switch to an alternative means of delivery, for example online webinar classes, refund the unused balance of your course fees or recompense you in services or refunds in a future term. This will be entirely at our discretion.
Force Majeure Event
Force Majeure means an event beyond the reasonable control of diddi dance including but not limited to strikes or other industrial disputes (whether involving the workforce of diddi dance or any other party), failure of a utility service or transport network, act of God, notifiable disease, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.
Diddi dance shall not be liable to the Customer as a result of any failure to perform its obligations under this Contract as a result of a Force Majeure Event.
If the Force Majeure Event prevents diddi dance from providing services, diddi dance shall, without limiting its other rights or remedies and without liability to the Customer, have the right to terminate classes immediately by giving written notice to the Customer.
Adverse Weather
Diddi dance is under no obligation to refund lessons that may be missed due to local adverse weather when the venue and environs are safe and accessible and lessons are held. We regret that we are unable to offer automatic refunding or rescheduling of lessons in the event of adverse conditions local to yourselves preventing you from attending a scheduled class.
Safety
All participants take part in classes at their own risk. Whilst we take all reasonable steps to make the classes safe, neither us nor diddi dance can accept any liability for any injury or damage suffered by any participant or any other person in a class.
It is your responsibility to seek appropriate medical approval regarding any pre-existing condition of a participant and to disclose any such condition to us before booking. Neither us nor diddi dance accept any liability arising from the medical condition of any participant.
Video and Photography
Whilst the family atmosphere we encourage means that parents, grandparents and friends should feel very comfortable taking photographs or video footage, we would ask that everyone remains sensitive to the feelings of others and always stops filming should they be asked to do so. We must also adhere to rules on social media and not show any other person in footage without consent of that individual or their parent or guardian. At individual venues, some of which do not permit the use of such equipment. If this is the case with your class venue, we will have informed you separately and ask that you respect their policy. In all instances the decision of our staff is final. Photographs and videos may be taken of participants during classes. If you do not wish us to photograph or video your child, please notify us in writing. These images may be used in the media, on DVDs and for general promotional purposes.
diddi dance continually strives to improve the teaching standard of our workforce, we, on occasions, video record a lesson being taught by a teacher. The camera is focused on the teacher and the video recording will only be seen by the teacher and their assessor. The video will not be used for anything other than for the teacher to gain feedback from their assessor. diddi dance expressly forbids the right to reproduce any part of our lessons in any form (e.g. on the internet, DVDs, photographs etc.).
Anyone suspected of continually filming or photographing the lessons for any purpose of publication or for any commercial purpose will be asked to stop filming and leave the course.
Diddi dance cannot be held liable for the actions of third parties and, therefore, excludes to the fullest extent possible by law, any liability arising from a breach of this section headed “Video and Photography” by any party
Withdrawal of Service
Diddi dance may at its own discretion refuse entry to a client to its courses if it is felt that the client’s behaviour or the behaviour of those associated with the client is unreasonable.
Teachers
Whilst it is our policy that we endeavour to ensure you always have the same teacher, we cannot guarantee this as teachers fall ill, leave etc. Also, due to the extremely thorough nature of our training, we may occasionally need to have a new teacher teaching your class. They are always fully trained at this point, but need to teach a series of ‘live classes’ in order to complete their assessment process. Unfortunately we cannot give advance warning when this may happen and, whilst we always try to limit it, it is a necessary part of our commitment to quality.
Liability
Although all franchisees are closely vetted to ensure their suitability for operating classes, diddi dance accepts no liability for the actions or omissions of the franchisee, its employees, agents, officers or subcontractors and you shall have no claim against diddi dance in any circumstances for any loss or damage suffered by you as a result of an act or omission of the franchisee.
Exclusion of Liability
In the absence of any proven negligence, lack of due diligence or breach of duty by the teacher(s), diddi dance Ltd., its franchisees or employees, the participation of you, your spouse/partner, child or those in whose care you have placed your child for the purpose of attending or observing diddi dance sessions is done so entirely at your and their own risk.
Lost Property
Neither us nor diddi dance can undertake any responsibility for any money or other articles left behind after classes and neither of us shall have any liability for lost or stolen items.
Data Protection
We will process your personal and sensitive data in accordance with the Data Protection Act 1998. We will share your details with diddi dance but not with any other third party. We and/or diddi dance would like to keep you informed about future classes and events. If you would prefer not to be contacted please email info@diddidance.com
Venue Rules
You will follow (and will ensure that each child that you are responsible for follows) all rules, policies and procedures of the venue and will comply with any reasonable requests of the venue and the organisers.
General
Teachers will from time to time need to use physical contact when working with the participants and you accept and acknowledge this.
Whilst it is our policy that we endeavour to ensure you always have the same teacher, we cannot guarantee this as teachers fall ill, leave etc. Also, due to the extremely thorough nature of our training, we may occasionally need to have a new teacher teaching your class. They are always fully trained at this point however need to teach a series of ‘live classes’ in order to complete their assessment process. Unfortunately we cannot give advance warning when this may happen and, whilst we always try to limit it, it is a necessary part of our commitment to quality.
If a participant or any other attendee is unduly disrupting a class, we reserve the right to require him or her to leave the class. No fees will be refunded.
Governing Law
These terms and conditions shall be governed by English law and any dispute arising from these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
Changes to Terms and Conditions
From time to time we may update these terms and conditions by sending you either an updated version or notification of minor changes. You are free to not accept these changes but we would ask you to notify us in writing of your non acceptance within 14 days of your receipt, failing which we will be entitled to treat our agreement with you as being subject to the updated version.
